Today, work is a thing that you do, it’s no longer a place that you go.
This means your communications tools shouldn’t hold you back. Instead, they should allow you to stay connected anywhere, at any time and on any device.
In addition, customers want on-demand, 24/7 customer support that is easily and instantly accessible. They expect straightforward, fast resolutions and the ability to choose how and when they communicate with your business. To stay competitive, businesses must react to the demand and provide the experience that customers expect.
Taking voice to the cloud
As a leading Microsoft Communications practice and contact centre specialist, Modality has unrivalled expertise and experience in delivering large, complex Microsoft Teams telephony projects and integrated Anywhere365 contact centre solutions that transform how your business communicates.
By providing comprehensive support and managed services, we ensure that your voice solution evolves with your business to deliver a seamless customer experience, reduce costs and improve operational efficiency.
By combining the power of Microsoft Teams and Anywhere365, we deliver a powerful digital-first customer and user experience to ensure that your business moves ahead.
Why Modality for contact centre solutions?
We’ve delivered comprehensive contact centre and voice solutions for a wide range of businesses, from SMEs to household names, including one of the UK’s largest cereal manufacturer.
Whether you are looking to add capacity, increase customer choice or reduce costs, we can help. With decades of experience and a team of communication and collaboration specialists on hand, we design, architect, and deliver fully scalable voice environments to meet your business objectives.