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Virtual consultation software for police forces

By switching to virtual interviews, you benefit from accessibility improvements, quicker statement turnaround time, and less travel to face-to-face witness statements.

OneConsultation is a fully-managed and customisable virtual consultation service. It utilises Microsoft 365 technology and can leverage existing Teams or Skype for Business deployments. This means you can take statements online via a video connection.

OneConsultation is a Microsoft Azure-based app where members of the public access you via one-click. Connect with witnesses and members of the public from their smartphone, laptop, or tablet.

Witnesses access their video statement in one click and officers ensure those who cannot attend in-person interviews make a statement.

Why choose OneConsultation?

Security and cost-efficiencies are natural benefits when implementing virtual interviews. And while members of the public love a faster turnaround time and not having to travel to a local station, police forces see the real benefits of video interviews

USE CASE SCENARIOS

INCLUDE:

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INSTANT RESPONSE CENTRE

Add video to phone calls to add face-to-face interaction for routine incidents

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WITNESS AND VICTIM CARE

Prepare individuals for the Court process and use video to assist with vulnerable individuals

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VOLUME CRIME

Each department can choose to add video to their high volume crime reporting function

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MISSING PERSON CONFIRMATION

Police officers verify residents reported missing have returned

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PATHFINDER

Removes travel costs, time, and risk when working on rehabilitation for offenders

How it works

A witness joins their video interview via a website. OneConsultation checks their microphone, speakers, and webcam to ensure all is working. Once confirmed, a witness waits in a virtual lobby for an officer to arrive. 

We don’t store any confidential information so we maintain both witness and officer anonymity. There is no need for witnesses to install apps or plugins, ensuring a simple experience. Users join their interview in a few simple clicks.

When prompted, officers log into their waiting room and a witness arrives for their video interview. When ready, the officer joins via Microsoft Teams or Skype for Business.

OneConsultation extends the benefits of Microsoft Office 365 to your officers and can be offered as a full end to end service. You can even integrate with your existing scheduling tools and processes.

OneConsultation is hosted in Microsoft Azure. Azure is Microsoft’s cloud computing platform that ensures compliance, security, and reliability.

ONECONSULTATION

KEY BENEFITS:

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ACCESSIBILITY IMPROVEMENTS

Enable members of the public who struggle to attend in-person interviews access to police officers

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FEWER CANCELLATIONS

Reduce no shows by removing the need to attend

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FASTER INTERVIEWS

Host video interviews to speed up the statement taking process and interview more witnesses

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SIMPLE EXPERIENCES

No new software with instant access to video interviews

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COST REDUCTIONS

A scalable monthly cost model without upfront police technology charges

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SECURE AND COMPLIANT VIDEO

Hosted in Microsoft Azure so you can host video interviews with confidence

Humberside Police

Our new video consultation system is a great digital step forward for the force throughout the pandemic, as our focus remains on keeping the public within our area safe and this gives us the means to do so. The video system will hopefully ease any worries around giving statements by providing a safe, virtual environment demonstrating that it is possible to stay well-connected with others whilst practising social distancing.

Chris Rowley
Deputy Chief Constable, Humberside Police