Modality Systems


Real-time Skype for Business support that improves the user’s experience and drives adoption

What is it?

Modality Systems SkypeHelp is a first-line helpdesk for Skype for Business users. Utilising Modality Systems expertise, SkypeHelp supplements your existing IT helpdesk by offering dedicated Skype for Business ‘how do I…?’ assistance. The service is easily accessible via instant message (IM) 24x5. Conversations can be escalated to a telephone or video call as required.

SkypeHelp utilises Modality Systems IM HelpMe and IM Broadcast applications.


Real-time Skype for Business support

With user experience crucial to swift and widespread adoption, SkypeHelp answers user’s ‘how do I…?’ Skype for Business questions in real-time. Expert advice from dedicated Skype for Business experts is just an IM away – getting users back on track quickly. Plus, by outsourcing your Skype for Business first line support to Modality Systems, you’ll increase user experience and adoption without putting additional pressure on existing internal helpdesk functions.

Who is it for?

SkypeHelp is designed for any users of Skype for Business to help them get the most out of their software, as well as drive widescale adoption and utilisation across the enterprise, without adding additional pressure on existing internal helpdesk functions.


  • Improves user experience
  • Drives service improvement
  • Reduces support burden
  • Maximises investment

Find out More

Want to find out more about SkypeHelp? Send us some information about you and your company and a team member will get in touch with you.

SkypeHelp Request