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Innovative IT, as-a-Service capabilities and service management

SPENDING MONEY ON THE LATEST TECHNOLOGIES IS NOT ENOUGH TO GET TO THE TOP, IN TODAY'S FIERCELY COMPETITIVE BUSINESS ENVIRONMENT

Technology is everywhere, but value isn’t. Most businesses are making investments, but many find themselves unable to unlock the trapped value of their investment.

To scale innovation and achieve full value, you need a team of experts who understand the heart of your business to help shape and manage your technology strategy.

By providing a Managed Service unique to your requirements, we reduce risk, maximise value and allow you to focus on your core business. With our support and technical know-how, you’re always moving forwards, never standing still.

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MICROSOFT TEAMS MANAGED SERVICES

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MICROSOFT AZURE MANAGED SERVICES

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SECURITY MANAGED SERVICES

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VIDEO MANAGED SERVICES

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Managed Service Options

INCLUDE:

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Expert Assistance

  • Technical support

  • SBC management

  • Third party support

  • Service requests

  • Chat support

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Hosted / Managed Services

  • Video managed services

  • Contact centre

  • Call recording

  • Skype for Business

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Environment Health

  • Monitoring
  • Alert patching
Expertise

Quality Assurance

  • Service delivery management
  • Native CQD reporting
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ADOPTION AND CHANGE MANAGEMENT

  • Structured approach
  • Prepare, plan and adopt 
  • Sustain and reinforce

Crystal Cruises

The support we received from the Modality team was incredible. They designed a solution which they rolled out across the business, including our cruise ships on the other side of the world without any fuss. They provided a service on a par to the service we offer our customers and guests, taking the stress out of what could have been a challenging project.

Bjorn Andersson
Manager, Shipboard and Network Operations, Crystal Cruises

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