CLOUD CONTACT CENTRES BUILT TO YOUR REQUIREMENTS, WITH EXPERT ADVICE AND 24/7 SUPPORT
If your business relies on customer service, handling large numbers of customer calls with efficiency and personalised communication is essential.
You need a reliable, secure and easy to implement solution that delivers the voice of your business effortlessly.
Modality delivers Azure hosted omni-channel customer contact centres with our trusted partners Enghouse (for EICC) and Workstream People (for Anywhere 365). Our solutions are purpose-built to integrate with Microsoft Teams, so you can drive maximum value and productivity from the start. We can also meet important global security and compliance requirements, like PCI and GDPR.
Whether you have a single team or require complex, multi-site global deployments, our contact centres are secure, scalable and future-proofed for multi-channel dialogue.
OUR PROCESS
INCLUDES:
DISCOVERY
We work to your requirements to design, demonstrate and agree on your ideal contact centre pre-implementation
DEPLOYMENT
In the second phase, we deploy the contact centre and deliver a tailored training program to ensure success before go-live
SUPPORT
Ongoing reviews, support and maintenance keep your contact centres optimised and running smoothly
BAI Communications
Modality delivered an outstanding cloud-based project and enabled an integrated UC interface for BAI Communications. We became one of the first companies in Australia to deploy Microsoft’s cloud-based voice-collaboration suite, transforming work-styles across our business. Video conferencing is integrated with email and calendaring, and employees can instantly share desktops with colleagues. With the ability to bring customers into their immediate workspace, BAI employees interact more freely and establish more dynamic working relationships.
Peter Turnbull
Chief Information Officer at BAI Communications