Modality Systems

Services to support you every step of the journey

A complete end-to-end service wrap for your Communications and Collaboration environment to maximize the value for your organization now and in the future.

At Modality Systems, we believe that technology is the enabler to the development of your organization. That's why we offer a complete end-to-end service wrap to help you get the most out of your technology investment, and ensure it is embedded into your business for maximum value; now and in the future.

Building on a foundation of a range of infrastructure consulting services, our three core value pillars - Usage, Health and Future, are designed to help you maximize the utilization, maintain a healthy and reliable environment and develop it to support the future goals of your organization.

Our services and methodologies are at the heart of Microsoft's Skype Operations Framework (SOF), developed as a best practice approach for a successful Skype-based communications and collaboration environment.


Your journey is unique and while many of the infrastructure components may be similar across businesses, the specific requirements, drivers and pace are very personal to your organization.

The Modality proposition starts by helping you evaluate your options, providing insight into the best consumption models for your business (on-premises, hybrid or cloud), supporting the development of a business value case and assessing the readiness of your environment.

With a clear strategy in place, our consulting services then help you design and deploy a solution to meet your requirements, including integrations with other communication and collaboration applications and services, delivering a unified environment to facilitate the development and achieve your business goals.

Services to help you maximize the utilization and adoption of the technology among users, optimizing the value of your investment.


Our Usage proposition increases the speed of consumption and feature utilization.

Ensuring the utilization and consumption of the features and functionality available is an important, but often under estimated component of maximizing the business value to be achieved from your technology investment. While technology is the facilitator to change, your people and cultural change hold the key to success and achieving real value.

Ensuring your collaboration environment is reliable, performing at its best and up-to-date at all times in order to support business activities.


Our Health proposition transforms data to knowledge for complete service transparency.

The health and wellbeing of your communications environment can be a complex undertaking given the diversity and dependencies involved with all the different component services, applications and suppliers that make up a complete collaboration solution.

Building a technical roadmap and developing your existing investment to support the business needs of today and tomorrow.


Our Future proposition ensures long term value realization and optimization.

With the world moving towards a more connected, cloud and mobile based future, the challenge for most organizations is how best to capitalize and consume the technology available to facilitate better working practices within the business to support growth and success.