Modality Systems

Services to support you on every step of your journey

A complete end-to-end service wrap to maximise your Microsoft based communication and collaboration environment - now and in the future


driving value

Our Services portfolio supports you wherever you might be on your communications & collaboration journey, from the initial planning and envisioning, through the delivery and on-boarding phases, to the operations and driving added value.

Our services are focused on helping you to deliver a robust and reliable service for your users that is fully utilised and delivers the best user experience, both now and in the future.

Driving Value

plan

Technical

Supporting your technical planning and evaluation, getting you off on the right foot.

  • Strategic consulting
  • Technology evaluation and readiness
  • Design & blueprinting
  • Project management and planning
  • Impact Assessment (Connectivity test)
People

Helping you understand your user environment to deliver the right solution and ensure adoption.

  • User experience Discovery Service
  • User profiling
  • On-boarding & change planning
  • User testing
  • Roll-out planning

Deliver

Technical

Consulting and engineering services to help the implementation of a robust and reliable environment.

  • Deployment and roll-out services
  • Impact Assessment (load testing)
  • Integration and migration services
  • UC hardware and peripherals
  • Project management
People

Delivering a personalised program of activities to ensure your users best start and experience with using the technology.

  • User experience Enablement Services
  • Desk-side support
  • Traditional training
  • Software enabled self-help programs
  • User clinic

Operate

Technical

Ensuring you have the operational support you need to provide a reliable service.

  • Reactive fix and proactive support services
  • Diagnostics intelligence service
  • Monitoring and reporting
  • Office 365 management and support
  • Full Skype for Business, Teams or video managed services
  • Strategic development consulting
People

Maximising the utilisation and continuous development of your communications and collaboration environment.

  • First line user helpdesk
  • User experience services and software
  • Utilisation and experience monitoring and reporting
  • Proactive continuous improvement advice
  • Refresher adoption services
  • Process enhancing software

Find out More

Want to find out more about our range of Services? Send us some information about you and your company and a team member will get in touch with you.


Services Request