Modality Systems
Service to support you every step of the journey
A complete end-to-end service wrap for your Communications and Collaboration environment to maximize its value for your organization now and in the future.
Our Services Start with You
Regardless of where you are on the Collaboration journey or how you choose to consume the technology, we will help you optimize your existing investments and develop a truly connected collaboration environment to support your business goals built around Microsoft Skype for Business and Office 365.
Our proposition is built around three core value pillars - Usage, Health and Future - designed to help you maximize the utilization, maintain a healthy and reliable environment, and develop it to support the future goals of the organization.
Our Services
Evaluate & Justify
A range of services to help you identify, evaluate and build a business case for your organization.
- Software evaluation
- Cost analysis and business case support
- Infrastructure assessments
- Pilots and production trials
- Communication strategy
- Capacity planning
Design & Deploy
Planning for, designing and deploying a solution to meet the specific requirements of your organization, including all the necessary peripheral components from the infrastructure, devices and associated business applications.
- High and low level design
- Network assessments
- Project management
- Optimization voice/video
- System integration including on-prem PSTN
- Supply and management of associated peripherals and services
Run
Managing, monitoring and maintaining the health and performance of your collaboration environment, whether that be supporting in-house teams or as a fully managed service.
- Managed services
- Proactive management & support
- Network operations and monitoring
- 24/7 & global technical support
- Helpdesk
- Health checks, patching and updates
- Performance analysis
- Management Reporting
Adopt
Adoption is one of the key elements to achieving success and an increasingly high profile component of any communications or collaboration initiative. Our adoption services start early in the project and extend beyond go-live. They are designed to help you maximize the adoption of the technology within your organization and to assist feature utilization among users.
- Discovery and adoption planning
- User profiling
- Variety of online and face-to-face training
- Content & collateral
- 1st/2nd line user support
- Usage analysis
- Targeted utilization programs
- Management reporting
Enhance
From strategic and technical planning, integration and custom development, these services are designed to help you maximize and extend the value of your communications and collaboration environment.
- Strategic & technical roadmap planning
- Business need re-evaluation
- Customizations & application development
- Skype B2C scenarios
- LOB (Line of Business) integration and CEBP (Communications Enabled Business Processes)
- Vertical applications
- Private network services: IP/VPN
Successfully Delivering Collaboration Solutions
Our consulting services are core to delivering success. Where we have been engaged in strategy or to build a business case, all of our customers have met or exceed expectations. When asked to deploy, we typically get Lync in the hands of users 30-50% quicker than in house teams and other suppliers. And in terms of adoption, our services increase both the speed of uptake among users and feature utilization by up to 25%.