THREE TIERS OF SUCCESS
Support at all levels during UK business hours is provided as standard.
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Base – Satisfies your essential support needs, providing access to Modality’s Teams experts and giving insight into your native Teams quality reports
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Standard – As Base plus detailed, proprietary Teams reports and automation built around the three pillars of usage, governance and performance
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Enhanced – As Standard plus expert insights into your Teams data, proactive service management and additional, value-adding Modality software
MICROSOFT TEAMS SUCCESS SERVICE
THE BENEFITS
TECHNICAL SUPPORT, PRACTICAL ASSISTANCE
Benefit from our expert consultants’ unique skills and vast experience
BUILT-IN EFFICIENCY
Enhance the user experience with intuitive and powerful software
DRIVE COMPLIANCE AND BEST PRACTICE
Select policy-appropriate levels of control to guide user behaviour, ensuring compliance at every step
DATA-DRIVEN APPROACH
Use empirical insights to identify and manage existing and potential issues
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Component |
Base |
Standard |
Enhanced |
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Technical Support (service desk to service desk) |
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Service Requests (MACDs, change support) |
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Native CQD Reports with commentary (monthly) |
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Teamwork Analytics software (reporting and automation) |
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Insight Service |
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Service Delivery Management (inc. roadmap & change) |
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OPTIONS
- Microsoft Teams healthcheck
- OneMeeting (video interop)
- Rapid Deployment Programme