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MICROSOFT TEAMS Services and support designed for up to 2,500 users

Teams is a powerful collaboration platform that can bring big benefits to your organisation

You already know this…..but have you considered, or have the ability to provide, what you need for effective Teams operations, considering usage, governance and performance?

 

THREE TIERS OF SUCCESS

Support at all levels during UK business hours is provided as standard. 

  • Base – Satisfies your essential support needs, providing access to Modality’s Teams experts and giving insight into your native Teams quality reports

  • Standard – As Base plus detailed, proprietary Teams reports and automation built around the three pillars of usage, governance and performance

  • Enhanced – As Standard plus expert insights into your Teams data, proactive service management and additional, value-adding Modality software

MICROSOFT TEAMS SUCCESS SERVICE

THE BENEFITS

24/7

TECHNICAL SUPPORT, PRACTICAL ASSISTANCE

Benefit from our expert consultants’ unique skills and vast experience

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BUILT-IN EFFICIENCY

Enhance the user experience with intuitive and powerful software

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DRIVE COMPLIANCE AND BEST PRACTICE

Select policy-appropriate levels of control to guide user behaviour, ensuring compliance at every step 

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DATA-DRIVEN APPROACH

Use empirical insights to identify and manage existing and potential issues

Component

  Base

Standard

Enhanced

Technical Support (service desk to service desk)

Service Requests (MACDs, change support)

Native CQD Reports with commentary (monthly)

Teamwork Analytics software (reporting and automation)

 

Insight Service 

   

Service Delivery Management (inc. roadmap & change)

 

 

 

 

 

 


OPTIONS
- Microsoft Teams healthcheck
- OneMeeting (video interop)
- Rapid Deployment Programme

Contact us

To learn more or to book a complimentary consultation

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