THE GROWTH OF THE VIRTUAL CONSULTATION
While security and cost-efficiencies are strong motivators for organisations to implement virtual consultation services, their real value remains in how they can better serve the customer. For example, what if the average two-week waiting time to see GP in the UK could reduce to a matter of hours in the strained Healthcare sector?
Adding a digital option for Healthcare consultations can bring existing services to more patients, breaking down the physical barriers that prevent some patients from getting the care they need.
SECURE ONLINE CONSULTATION SERVICES
Based on Microsoft Office 365 technology, Modality's OneConsultation is a fully managed and fully customisable virtual consultation service that leverages existing Microsoft Teams or Skype for Business deployments. The solution is a highly secure and scalable Azure-based application that can be accessed by the patient via one-click from any browser, smartphone, tablet, or PC, enabling users to seek professional support from the comfort of their surroundings.
Provide access to healthcare professionals for those who struggle to attend in-person appointments
Virtual consultations can take place from any location, at any time
ADAPTABLE AND SCALABLE
Easily customisable, with the ability to create multiple separate waiting areas for different services
SECURE AND GDPR COMPLIANT
Hosted in Azure, patients and doctors can be assured that confidential information is secure
A SEAMLESS EXPERIENCE
Set-up and usage is easy and familiar with no additional software beyond existing Microsoft Teams or Skype for Business required
NO HIDDEN COSTS
Fixed-monthly cost model, all charges are established upfront
HOW IT WORKS
Patient enters the consultation virtual lobby: this process simply requires access to any web browser, no lengthy registration, setup of login details or previously downloaded App is required
The Doctor is notified: once the patient has used a web browser to access the lobby, the Doctor receives a pop-up notification that the patient is waiting
Optional audio-video equipment test: to ensure the smooth running of the virtual consultation, the patient has the option to perform a quick test to confirm that their microphone and speaker functionality is working as expected
The Doctor joins the consultation: using their existing Microsoft Teams or Skype For Business system, the doctor is easily able to connect to the waiting patient and begin the consultation
All discussions remain confidential: the Azure hosting model of OneConsultation means that any information exchanged during the consultation is kept secure
End of consultation: once the consultation is complete, the patient can be directed to customisable wrap-up questions, such as a satisfaction survey