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Fully managed and customisable virtual consultation service

THE GROWTH OF THE VIRTUAL CONSULTATION

While security and cost-efficiencies are strong motivators for organisations to implement virtual consultation services, their real value remains in how they can better serve the customer. For example, what if the average two-week waiting time to see GP in the UK could reduce to a matter of hours in the strained Healthcare sector?

Adding a digital option for Healthcare consultations can bring existing services to more patients, breaking down the physical barriers that prevent some patients from getting the care they need.

SECURE ONLINE CONSULTATION SERVICES

Based on Microsoft Office 365 technology, Modality's OneConsultation is a fully managed and fully customisable virtual consultation service that leverages existing Microsoft Teams or Skype for Business deployments. The solution is a highly secure and scalable Azure-based application that can be accessed by the patient via one-click from any browser, smartphone, tablet, or PC, enabling users to seek professional support from the comfort of their surroundings. 

 

ONECONSULTATION

KEY BENEFITS:

Network

IMPROVES ACCESSIBILITY

Provide access to healthcare professionals for those who struggle to attend in-person appointments

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TIME EFFICIENCIES

Virtual consultations can take place from any location, at any time

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ADAPTABLE AND SCALABLE

Easily customisable, with the ability to create multiple separate waiting areas for different services

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SECURE AND GDPR COMPLIANT

Hosted in Azure, patients and doctors can be assured that confidential information is secure

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A SEAMLESS EXPERIENCE

Set-up and usage is easy and familiar with no additional software beyond existing Microsoft Teams or Skype for Business required 

Budget

NO HIDDEN COSTS

Fixed-monthly cost model, all charges are established upfront

HOW IT WORKS

  • Patient enters the consultation virtual lobby: this process simply requires access to any web browser, no lengthy registration, setup of login details or previously downloaded App is required

  • The Doctor is notified: once the patient has used a web browser to access the lobby, the Doctor receives a pop-up notification that the patient is waiting

  • Optional audio-video equipment test: to ensure the smooth running of the virtual consultation, the patient has the option to perform a quick test to confirm that their microphone and speaker functionality is working as expected

  • The Doctor joins the consultation: using their existing Microsoft Teams or Skype For Business system, the doctor is easily able to connect to the waiting patient and begin the consultation

  • All discussions remain confidential: the Azure hosting model of OneConsultation means that any information exchanged during the consultation is kept secure

  • End of consultation: once the consultation is complete, the patient can be directed to customisable wrap-up questions, such as a satisfaction survey