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AS TECHNOLOGY BECOMES MORE COMPLEX, IT’S ALL TOO EASY FOR COMMUNICATIONS TO FAIL

Communication tools such as Skype for Business are highly effective, but their deployment does not guarantee immediate success.

The volume and variety of today’s electronic communications are causing many organisations to struggle to meet their monitoring and compliance obligations, as demands increase on both technical and human resources; for example, the need for greater bandwidth and the ability to identify technical issues quickly. This can negatively impact business productivity and revenue, so understanding what’s going on behind the scenes of your UC environment is critical.

DIAGNOSTICS: A SIMPLE DATA-DRIVEN APPROACH FOR IMMEDIATE INSIGHTS

Modality Diagnostics proactively measures the real-time performance of your Skype for Business environment. Purpose-built, it’s quick to deploy, simple to use, and provides a complete picture of the health, utilisation and performance of your estate. By continuously testing all elements of your environment - from servers and networks to applications and devices - you can uncover early indications of trends and potential issues before they impact performance or user experience.

DIAGNOSTICS

KEY FEATURES

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MAXIMISE RETURN ON INVESTMENT

Solve problems at speed to reduce pressure on your IT teams and minimise any potential downtime

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GREATER EFFICIENCIES

Reduce the human and financial cost of diagnosing problems across networks and devices with automation

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INCREASE ADOPTION

Improve the user experience and uptake of Skype for Business through service optimisation

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DATA DRIVEN INSIGHTS

Identify performance trends and generate reports to drive decision making and achieve measurable long-term results

HOW IT WORKS

  • Diagnostics brings Skype for Business Server usage, network performance, application information and device information together to deliver end-to-end insights into performance
  • Virtual Static Users run invisibly in the background of Skype to make real calls cross the network
  • Microsoft’s Power BI is used to analyse the data and deliver reports to inform decision making and drive continuous improvement
  • For organisations with limited skills or those who want to outsource this function, Modality’s intelligence experts can proactively interpret the data for you and provide actionable next steps
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WHY MODALITY?

At Modality, we understand the common pain points that can sometimes derive from digital transformation projects. We understand that workplace collaboration differs across organisations and generations, and encouraging your teams to work together when they have conflicting priorities and preferred ways of working can be challenging.

We’re here to help.

Award-winning communication and collaboration organisation Modality has been delivering Microsoft Intelligent Communication solutions to companies worldwide for nearly a decade. Backed by a comprehensive consultancy team of UC experts we will work with you to deliver the best solution for your business, ensuring the adoption, usage, security, and governance of your systems is of paramount importance.

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