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Let us transform your tomorrow

As a global dedicated Microsoft Systems Integrator and Independent Software Vendor (ISV), Microsoft is at the core of what we do.

Since we were founded and started our Microsoft journey in 2007, we have supported over 1,000 customers on their communications and collaboration projects, and with the introduction of Microsoft’s cloud technology, have grown our capabilities significantly across Microsoft 365 and Azure.

With 11 Gold competencies and multiple Global Partner of the Year awards, we are extremely proud to be a member of Microsoft’s strategic partner programs, including FastTrack Ready and the Cloud Solutions Provider (CSP) program. We are also one of a few global partners on the Microsoft Teams Technology Adoption Program (TAP), enabling us to build effective roadmaps, access pre-release software, provide feedback, and adapt and improve our services to meet the real needs of our customers.

But what sets us apart is a talented and passionate team who truly love what we do, demonstrating boundless enthusiasm and dedication in every single project. Our team consists of 50+ qualified technical experts across the globe, including two of Microsoft’s Most Valued Professionals (MVP’s), who have the knowledge and expertise to help successfully deliver your Microsoft projects and drive competitive advantage. When you partner with Modality you can rest assured you are working with the Microsoft specialists.

Teamwork Analytics CreateTeam

CreateTeam is pinned to the Microsoft Teams sidebar for ease, allowing Users to select a template or tailor their own team. The app is fully customisable, and includes:

  • User templates (permission to add Members, Channels, files, apps)
  • Approval workflows
  • Rules for Guest Membership and access
  • Enforced naming convention and description length
  • Minimum number of Owners per team
  • Duplicate team checks
  • Defined retention periods and PII policy
  • Traffic light system for mandatory field completion

Teamwork Analytics CreateTeam

CreateTeam is pinned to the Microsoft Teams sidebar for ease, allowing Users to select a template or tailor their own team. The app is fully customisable, and includes:

  • User templates (permission to add Members, Channels, files, apps)
  • Approval workflows
  • Rules for Guest Membership and access
  • Enforced naming convention and description length
  • Minimum number of Owners per team
  • Duplicate team checks
  • Defined retention periods and PII policy
  • Traffic light system for mandatory field completion

Collaboration Reports Include:

  • User templates (permission to add Members, Channels, files, apps)
  • Approval workflows
  • Rules for Guest Membership and access

Teamwork Analytics CreateTeam

CreateTeam is pinned to the Microsoft Teams sidebar for ease, allowing Users to select a template or tailor their own team. The app is fully customisable, and includes:

  • User templates (permission to add Members, Channels, files, apps)
  • Approval workflows
  • Rules for Guest Membership and access
  • Enforced naming convention and description length
  • Minimum number of Owners per team
  • Duplicate team checks
  • Defined retention periods and PII policy
  • Traffic light system for mandatory field completion

Collaboration Reports Include:

  • User templates (permission to add Members, Channels, files, apps)
  • Approval workflows
  • Rules for Guest Membership and access

Teamwork Analytics CreateTeam

CreateTeam is pinned to the Microsoft Teams sidebar for ease, allowing Users to select a template or tailor their own team. The app is fully customisable, and includes:

  • User templates (permission to add Members, Channels, files, apps)
  • Approval workflows
  • Rules for Guest Membership and access
  • Enforced naming convention and description length
  • Minimum number of Owners per team
  • Duplicate team checks
  • Defined retention periods and PII policy
  • Traffic light system for mandatory field completion

Collaboration Reports Include:

  • User templates (permission to add Members, Channels, files, apps)
  • Approval workflows
  • Rules for Guest Membership and access

Let us transform your tomorrow

As a global dedicated Microsoft Systems Integrator and Independent Software Vendor (ISV), Microsoft is at the core of what we do.

Since we were founded and started our Microsoft journey in 2007, we have supported over 1,000 customers on their communications and collaboration projects, and with the introduction of Microsoft’s cloud technology, have grown our capabilities significantly across Microsoft 365 and Azure.

With 11 Gold competencies and multiple Global Partner of the Year awards, we are extremely proud to be a member of Microsoft’s strategic partner programs, including FastTrack Ready and the Cloud Solutions Provider (CSP) program. We are also one of a few global partners on the Microsoft Teams Technology Adoption Program (TAP), enabling us to build effective roadmaps, access pre-release software, provide feedback, and adapt and improve our services to meet the real needs of our customers.

But what sets us apart is a talented and passionate team who truly love what we do, demonstrating boundless enthusiasm and dedication in every single project. Our team consists of 50+ qualified technical experts across the globe, including two of Microsoft’s Most Valued Professionals (MVP’s), who have the knowledge and expertise to help successfully deliver your Microsoft projects and drive competitive advantage. When you partner with Modality you can rest assured you are working with the Microsoft specialists.

Teamwork Analytics CreateTeam

CreateTeam is pinned to the Microsoft Teams sidebar for ease, allowing Users to select a template or tailor their own team. The app is fully customisable, and includes:

  • User templates (permission to add Members, Channels, files, apps)
  • Approval workflows
  • Rules for Guest Membership and access
  • Enforced naming convention and description length
  • Minimum number of Owners per team
  • Duplicate team checks
  • Defined retention periods and PII policy
  • Traffic light system for mandatory field completion

Teamwork Analytics CreateTeam

CreateTeam is pinned to the Microsoft Teams sidebar for ease, allowing Users to select a template or tailor their own team. The app is fully customisable, and includes:

  • User templates (permission to add Members, Channels, files, apps)
  • Approval workflows
  • Rules for Guest Membership and access
  • Enforced naming convention and description length
  • Minimum number of Owners per team
  • Duplicate team checks
  • Defined retention periods and PII policy
  • Traffic light system for mandatory field completion

Collaboration Reports Include:

  • User templates (permission to add Members, Channels, files, apps)
  • Approval workflows
  • Rules for Guest Membership and access

Teamwork Analytics CreateTeam

CreateTeam is pinned to the Microsoft Teams sidebar for ease, allowing Users to select a template or tailor their own team. The app is fully customisable, and includes:

  • User templates (permission to add Members, Channels, files, apps)
  • Approval workflows
  • Rules for Guest Membership and access
  • Enforced naming convention and description length
  • Minimum number of Owners per team
  • Duplicate team checks
  • Defined retention periods and PII policy
  • Traffic light system for mandatory field completion

Collaboration Reports Include:

  • User templates (permission to add Members, Channels, files, apps)
  • Approval workflows
  • Rules for Guest Membership and access

Teamwork Analytics CreateTeam

CreateTeam is pinned to the Microsoft Teams sidebar for ease, allowing Users to select a template or tailor their own team. The app is fully customisable, and includes:

  • User templates (permission to add Members, Channels, files, apps)
  • Approval workflows
  • Rules for Guest Membership and access
  • Enforced naming convention and description length
  • Minimum number of Owners per team
  • Duplicate team checks
  • Defined retention periods and PII policy
  • Traffic light system for mandatory field completion

Collaboration Reports Include:

  • User templates (permission to add Members, Channels, files, apps)
  • Approval workflows
  • Rules for Guest Membership and access

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As your microsoft 365 provider

You will benefit from:

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A Cloud Solutions Provider

We've supported the manufacturing sector for over a decade.

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Effective Bundles

Microsoft licenses bundled into your Managed IT service for greater cost efficiencies and support.

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Microsoft FastTrack

Microsoft FastTrack services for rapid onboarding of Microsoft cloud solutions.

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Expert Knowledge

Access to Modality’s 50+ Microsoft professionals to guide you through your project.

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A Cloud Solutions Provider

We've supported the manufacturing sector for over a decade.

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Modern Workplace

Find out more
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Modern Workplace

Find out more
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Modern Workplace

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Modern Workplace

Find out more
Education

Education

Opening up new possibilities to help institutions attract the best talent, enable individual student success and elevate institutional performance.

Find out more
financial

Financial Services

Empowering finance teams to achieve more by reimagining how they operate – changing customer expectations, meeting complex regulations and combating cyber threats.

Find out more
government

Government

Addressing common constraints such as tight budgets, limited resources and security concerns to meet expectations and transform citizen engagement.

Find out more
Heart

Health

Helping health organisations through the provision of solutions to enable personalised care, empower care providers and improve health outcomes.

Find out more
Education

Education

Opening up new possibilities to help institutions attract the best talent, enable individual student success and elevate institutional performance.

Find out more
financial

Financial Services

Empowering finance teams to achieve more by reimagining how they operate – changing customer expectations, meeting complex regulations and combating cyber threats.

Find out more
government

Government

Addressing common constraints such as tight budgets, limited resources and security concerns to meet expectations and transform citizen engagement.

Find out more
Heart

Health

Helping health organisations through the provision of solutions to enable personalised care, empower care providers and improve health outcomes.

Find out more

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Teamwork Analytics

Teamwork Analytics

A Microsoft Teams lifecycle management solution that utilises advanced Power BI reporting, delivering actionable recommendations on how to increase Teams adoption, governance and security.

Start your free trial now

Teamwork Analytics

Teamwork Analytics

A Microsoft Teams lifecycle management solution that utilises advanced Power BI reporting, delivering actionable recommendations on how to increase Teams adoption, governance and security.

Start your free trial now

Teamwork Analytics

Teamwork Analytics

A Microsoft Teams lifecycle management solution that utilises advanced Power BI reporting, delivering actionable recommendations on how to increase Teams adoption, governance and security.

Start your free trial now

Teamwork Analytics

Teamwork Analytics

A Microsoft Teams lifecycle management solution that utilises advanced Power BI reporting, delivering actionable recommendations on how to increase Teams adoption, governance and security.

Start your free trial now

Travel Counsellors Case Study lorem ipsum dolor sit amet, consectetur adipiscing elit.

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We have enabled over

5,ooo,ooo

people to work more effectively and securely

But what makes us different? We aren’t too big, nor too small. We are just right. When you work with Modality you receive a personalised, customer-centric approach from a team of experts who love what we do.

We aren’t too big that you are just a number, with projects that drag on quarter-after-quarter. We aren’t too small that we can’t efficiently scale, with Managed Services available 24×7 and a wealth of experience supporting global enterprises.

We are agile, flexible, and bring a unique approach to technology adoption.

Our passionate and talented team will support you across a full project lifecycle from inception and planning, through to deployment and Adoption and Change Management. We will also provide ongoing support and maintenance, whilst our inhouse developed software – built on Microsoft technology – provides scalable automation, security, compliance, and reporting for invaluable insight into your technology investment. But don’t take our word for it, see what our customers have to say.

Let us unlock the value of your technology investment

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Our Approach

Our Approach

We are dedicated to providing outstanding customer experiences and ongoing success. Our Adoption and Change Management programmes measure the results of every technology deployment for maximum visibility and ROI.

Our Difference

Our Difference

We don’t just deliver Microsoft services; we build them into our operations. Modality prescribes a unique Secure By Design and data-driven approach that ensures adoption, security and compliance can be measured and reported on to track ROI.

Optional Heading

Our Approach

Our Approach

We are dedicated to providing outstanding customer experiences and ongoing success. Our Adoption and Change Management programmes measure the results of every technology deployment for maximum visibility and ROI.

Our Difference

Our Difference

We don’t just deliver Microsoft services; we build them into our operations. Modality prescribes a unique Secure By Design and data-driven approach that ensures adoption, security and compliance can be measured and reported on to track ROI.

Discovery

Discovery

We work closely with you to design and demonstrate the ideal Contact Centre for your requirements before beginning full-scale implementation.

Deployment

Deployment

During the second phase, we deploy the Contact Centre and deliver a tailored training program to ensure success before going live.

Support

Support

Finally, we provide ongoing support and maintenance to ensure your Contact Centre solution is fully optimised to suit your requirements.

If your business relies on high-touch customer service

To achieve this you’ll need a reliable, secure, easy to implement and user friendly call handling solution. For some, call flow features such as Interactive Voice Response (IVR) and out of hours call handling in Microsoft Teams and Skype for Business is enough, but complex customer service requirements will need a Contact Centre solution.

 

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Our Partners

Our Partners

Adoption and Change Management Services:

  • Interviews with key project sponsors to agree on technology and organisational KPIs.
  • Adoption roadmaps, detailed communication and training plans to meet agreed KPIs and ensure project success.
  • Real-time user behaviour data pre/post-deployment to monitor adoption trends and identify areas in need of extra support.
  • Tailored and automated communications to encourage end-users to utilise the full range of product features.
  • Specific training delivered in person and remotely via multiple media sources to support end-users’ individual job roles.
  • High-level management and team leader support through live coaching webinars to ensure adoption and success.

Optional Extras:

  • Interviews with key project sponsors to agree on technology and organisational KPIs.
  • Adoption roadmaps, detailed communication and training plans to meet agreed KPIs and ensure project success.

What Our Partners Say

"There was a lot of communication between us and Modality around the move, lots of training and tooling to make sure people knew how to use Teams,” says Pohl. “It was a huge success from a change management perspective."

Ryan Mulvania
Safety Manager, Atlantic and Gulf Coast Region, Williams

Customer Success

"The support we received from the Modality team was incredible. They designed a solution which they rolled out across the business, including our cruise ships on the other side of the world without any fuss. They provided a service on a par to the service we offer our customers and guests, taking the stress out of what could have been a challenging project."

Bjorn Andersson
Manager, Shipboard and Network Operations, Crystal Cruises

https://www.youtube.com/embed/k5ghEKe-PWk

Microsoft Teams background blur

Jeffery Archer

Author

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KateChapelle

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Senior Marketing Manager

KateChapelle

Joe bloggs 2

Marketing Executive

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Advanced Security Reporting

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Customer Success

"We’ve had a really successful experience of working with Modality, they are very professional, approachable and friendly. They’ve been very willing to take the time to understand our service and our needs, using their knowledge and expertise to support us. We look forward to working with them again on future opportunities."

Sarah Sollesse
Step 2 Innovation and Delivery Improvement Lead, Berkshire Healthcare NHS Foundation

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M365 Usage Reporting

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Contact us

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