As one of the first partners to receive the Microsoft Adoption and Change Management Advanced Specialisation, Modality understands the support organisations require to drive effective adoption of technology.
Organisational change is perhaps the most significant challenge when implementing any new technology, so we work closely with our customers to ensure the widespread adoption and ongoing success of Microsoft Teams deployments.
Modality’s proven approach to Adoption and Change Management utilises the Prosci fundamentals and the ADKAR® model – an industry-recognised framework with proven success.
Our certified Change Management Practitioners deliver end-to-end services, supplementing your in-house capabilities by providing training on all aspects of Microsoft Teams for end-users to ensure they are optimising its powerful features.
ADOPTION AND CHANGE MANAGEMENT
- Reporting on technology adoption and identifying areas for support
- Automated Microsoft Teams tips sent directly to end-users via chat functionality
- Intelligent training on the collaboration features and functionality
- Help to identify change-resistant users and their challenges
- Detailed communication and training plans to drive Microsoft Teams project success
- Interviews with project sponsors to establish project objectives, parameters and KPIs
- Coaching webinars to guide team managers through the change process
TEAMS ADOPTION AND CHANGE MANAGEMENT
DRIVE BEST PRACTICE
Users will receive training and tips based on their individual usage habits
A dedicated IT expert support service for access to quick advice and ‘how-to’ questions
Track trends over time with data-driven insights and measure adoption success
KNOW WHO TO TARGET
Identify potential areas of resistance, or those who might need additional support to ensure user adoption