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Microsoft Teams Contact Centre: What Are My Options?

At Microsoft Ignite in November 2021, Microsoft announced their own contact centre, Dynamics 365 Customer Service, which will now have a “voice channel” feature...

Microsoft Teams Voice Options To Unify Your Communications Stack

Incorporating voice, or phone, into Microsoft Teams is a crucial step towards genuinely unifying communications in your business....

How Microsoft Teams For Frontline Workers Empowers Your Business

Among the hustle and bustle of new remote workers, there’s a huge portion of the collaboration market that has almost passed vendors by....

Video Shopping: Should My Business Offer It?

Traditional retail has nose-dived since 2010 thanks to online shopping offerings....