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5 Healthcare Digital Transformation Trends To Watch in 2022

Digital transformation in healthcare has been accelerated by exponential margins in the last 18-24 months....

Microsoft Teams Call Centre: Features and Functionality

Since the introduction of Microsoft Teams as an internal communication tool and as a PBX, questions have been asked as to whether we’ll be able to use Microsoft Teams as a call centre....

Microsoft Teams Contact Centre: What Are My Options?

At Microsoft Ignite in November 2021, Microsoft announced their own contact centre, Dynamics 365 Customer Service, which will now have a “voice channel” feature...

The Benefits Of A Defined Technology Strategy

Strategy is at the heart of all businesses and their functions, whether it’s a financial strategy, growth strategy or marketing strategy. And technology is no different....