5 Healthcare Digital Transformation Trends To Watch in 2022
Digital transformation in healthcare has been accelerated by exponential margins in the last 18-24 months....
Microsoft Teams Call Centre: Features and Functionality
Since the introduction of Microsoft Teams as an internal communication tool and as a PBX, questions have been asked as to whether we’ll be able to use Microsoft Teams as a call centre....
Microsoft Teams Contact Centre: What Are My Options?
At Microsoft Ignite in November 2021, Microsoft announced their own contact centre, Dynamics 365 Customer Service, which will now have a “voice channel” feature...
The Benefits Of A Defined Technology Strategy
Strategy is at the heart of all businesses and their functions, whether it’s a financial strategy, growth strategy or marketing strategy. And technology is no different....