Modality Systems

Services to Support You at Every Step of the Journey

From consulting and design to custom development, our leading-edge team of certified Microsoft Lync specialists are here to help you strategize, deploy, and adopt Universal Communications in your organization.


UC Consulting Services

Our consulting services are designed to help you identify and deliver on the value of UC to ultimately achieve and exceed ROI.

Delivered by our team of highly qualified and experienced consultants, we offer a range of consulting services from strategic consultancy, business analysis, design and deployment, to end-user adoption and development services, supporting you every step of the UC journey.


Successfully Delivering UC Solutions

Our consulting services are core to delivering success. Where we have been engaged in strategy or to build a business case, all of our customers have met or exceed expectations. When asked to deploy, we typically get Lync in the hands of users 30-50% quicker than in house teams and other suppliers. And in terms of adoption, our services increase both the speed of uptake among users and feature utilization by up to 25%.


Consulting Services

Justify

Strategic consulting to help you identify, evaluate and build a UC business case for your organization.


Planning

Services to help you plan for a successful deployment and adoption of UC.


Design

Designing a solution to meet the specific requirements of your organization.


Implementation

Deployment services to help you appreciate the solution and get it in the hands of the users.


Development

Extending the power of Microsoft Lync with customized software and applications.


Our Approach

Justify

In a multi-vendor world, it’s not always easy to separate fact from fiction. Our UC strategy offering blends deep technical expertise with business acumen. We’ll analyze your existing costs and investments in collaboration, telephony, and conferencing services. The result will be a strategic technical roadmap and concrete Return on Investment figures that give you the confidence to make the right decisions.

Plan

Our consultants work with you to create and prepare a unique execution plan specific to your business. From readiness assessments and deployment options, to helping define the physical implementation and adoption strategies, you benefit from our expertise and years of experience to ensure your project preparation is set on the right foundation.

Design

IT departments come in all shapes and sizes. Whether you want us to design a UC system end-to-end, or just want advice and guidance from our experienced team of consultants, we’ll take the guesswork out of designing an integrated UC platform for your organization. Our knowledge incorporates the wider aspects of UC solutions from the IT infrastructure through to devices and applications providing you with a single point of contact.

Deploy

Bringing all of the infrastructure pieces together in a real-world, production-grade deployment can be daunting. Fortunately, our consultants and engineers have done it all before. Having Modality’s experience on your implementation team gives your project a clear line of sight to the goal.

Adopt

Achieving mass user adoption within the organization is critical to ensuring the project goals are met. Adoption strategies need to be considered early in the journey and should continue post deployment. We provide guidance in developing an adoption strategy unique for your needs with continuous support throughout the project and beyond.

Support

Deployment is only the beginning. Entrusting the support of your UC environment to our expertise eliminates the pressure and resourcing within your organization. We offer comprehensive support and managed service packages which maintain service availability, assist with developments and monitor performance in order to optimize utilization.

Develop

Our combination of software development and infrastructure know-how enables us to leverage the full power of the Microsoft Lync platform. We can build custom user experiences or embed communications into existing applications and systems to enable frictionless collaboration with the right people, at the right time.


Understanding Your World


Public Sector

Connect people to information, streamline process and improve communication with your constituents.


Education

Improve collaboration among faculty and in the classroom.


Business

Whether Fortune 500, medium business or not-for-profit: reduce costs, improve collaboration and enhance employee productivity across departments and geographies.