Skip to main content

Complaints Procedure

Modality believes that in most cases, complaints are best handled by those within the department concerned. They are usually the closest to the issue and have the details required to reach a prompt resolution.

If you have a complaint, it is recommended that you raise it with the department in question. This should be done using the usual means of communication that you have with them.

Alternatively, please email your complaint to being sure to include all the relevant information including your name, company name, telephone number and a detailed overview of the situation. Once received, the complaint will be raised with our Senior Management Team and you will be provided with a reference number. This should be used in all future correspondence on the issue.

All complaints received will receive a written acknowledgement within 5 working days.

If you are not happy with the progress being made on your complaint or wish to dispute the resolution provided, please escalate your concerns to the Head of Department. If you remain unhappy at this point or feel unable to raise your complaint directly to the department in the first instance, then please contact our Chief Operating Officer in writing to:

Chief Operating Officer
Modality Systems Ltd
19-25 Nuffield Road
BH17 0RU