Translation & Interpretation with Video
Communications technologies can enhance the services you offer. CTS LanguageLink introduced video translation and interpretation services to their customers with help from Modality Systems.
CTS LanguageLink wanted to enhance their established telephone based translation services to include video based translation and interpretation. As one of the leading translation service providers, CTS provide translation and interpretation services to a wide range of industries and professionals, in more than 240 languages and dialects
Summary of Services
- Custom development
“Modality Systems has been a key component to the success of our project. Their professional staff, outstanding project management and excellent technical ability make me look like a hero.”
VP of Interpretation Operations - CTS Language Link
CTS decided to engage with Modality Systems to custom develop a solution using Microsoft Lync as the foundation. Modality Systems designed and built a custom application with a graphical user interface that allows users to intuitively initiate a call or request for their chosen language or translation service.
Using a custom routing engine combined with skills and presence information, the request is sent to all the available translators who are able to either accept or reject the call. When accepted, the call enables a rich audio and video experience across all parties involved.
The solution has helped reinforce CTS as an innovative market leader in their field, and has enabled them to add video translation services in a manner that is more scalable, more customisable, and at a lower cost than competing solutions.