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Modality System’s reputation for exceptional technical talent is matched by our outstanding client relations and sales experts. Because of our impressive growth plans, we are actively seeking highly driven, consultative sales professionals who wish to join an already successful company at the top of our game.
This position will be based in either Melbourne or Sydney with the ability to work remotely.
UC Operations Consultants are expected to accept and attempt to resolve level 4 support requests that have been escalated by Modality 3rd Line Support Engineers, and report to end users the status of resolution at regular intervals until the request is fully resolved. They will also be responsible for directly assisting 2nd and 3rd Line Support Engineers in the working of their own tickets, and developing their technical knowledge and general Service Desk abilities.
Based in the UK, US and Australia, Modality Systems considers its consulting team the best and brightest in the UC industry and we’re always looking for exceptional SfB/Lync skilled resources to join our consulting teams. The primary responsibility will be to provide technical expertise throughout the complete lifecycle of Microsoft unified communications projects - presales, design, implementation, training and user adoption and handover.