Making the missable, unmissable
There is no doubting the role that presence and instant messaging (IM) has played in the success of Microsoft Lync. More and more organisations are recognising and experiencing the positive impact the two have on day-to-day productivity, efficiency and decision making.
But having the functionality available is not always enough. Users are increasingly kept busy with their normal day-to-day activities and distractions and it is all too easy to miss that incoming instant message from a colleague, partner or even a customer. And unfortunately, it’s not always easy to see when you’ve missed an instant message conversation, and often important queries go unnoticed
SuperToast is designed to alert users to instant messages they may have missed. If an instant message is not acknowledged within a certain configurable timeframe, the user will be notified with a pop up window. Furthermore, any subsequent missed instant messages are added to the stack, providing the user with a viewable list of all missed conversations from which they just need click on the message to re-engage.
SuperToast is available in downloadable lite version for individual users, and an Enterprise version which also certain customisation options such as branding and notification settings.