Bringing together CRM and Lync
CRM Enhance is an intelligent application which combines Microsoft Dynamics CRM with the power of Lync, enhancing user efficiency and customer experience. The combination of these two powerful software applications empowers users in a number of ways. For those working out of the CRM system, they get the benefit of having Lync delivered features such click-to-call, click-to-email and click-to-IM available to them directly from within Dynamics, speeding up the communication process.
For inbound callers, Lync quickly interrogates the Dynamics system and brings back the caller details and provides the user with both the visibility of who is calling and quick access to the account record, empowering them with the latest account activity and the ability to instantly update the record with call notes and other vital information.
Key features and benefits
- Support for both Dynamics CRM contacts and Leads
- Click-to-call, click-to-email, click-to-IM capabilities
- Instant visibility as to who is calling
- Enhanced conversations with real-time access to the most recent account activity
- Quickly save an activity and start a new activity within screen pop
- Collaborate and share with others via screen sharing.
Allows for quick capture of additional activities