Modality Systems specialises in developing custom Unified Communications solutions on the Microsoft Lync platform.
Some call it “Communications Enabled Business Processes (CEBP).” We call it making great software that helps you get your job done by connecting you to the right people at the right time.
We're passionate about helping businesses realise the full potential of Unified Communications technology by building custom solutions and great user experiences.
What We Do
Modality Systems has been at the forefront of the software-powered communications revolution taking place in businesses across the globe.
Our combination of software development and infrastructure know-how enables us to embed communications and collaboration tools right inside of our customer's business workflows. Users benefit by gaining fluid and frictionless connections to the right people, in the context of the task at hand.
How We Do It
We're a consulting company, so working collaboratively with our clients to meet their specific needs is part of or DNA.
A typical engagement will contain the following stages:
- Discover: The start of any project is an exploratory exercise where we figure out what success looks like and how to get there. We can provide demos to seed the discussion and facilitate a brainstorming exercise. We'll seek to gain a comprehensive understanding of your existing systems and processes, so we can recommend the best approach.
- Design: We'll put pen to paper (so to speak) and first develop a prototype. Once you're satisfied with the design, we'll work to produce a high-quality, well-tested software build so you can kick the tires in your production or proof-of-concept environment.
- Deploy: We'll help you deploy the solution in your environment and ensure there is a smooth handover from new product to business-as-usual. We always deliver documentation and essential training with any product deployment, so that your'e comfortable running it as a business-critical service.
- Support: A standard support and bug fixing agreement is built into every product we deliver. We believe that you shouldn't pay for fixes if the product isn't working as specified.