The LyncMe product family is the latest addition to Modality Systems’ extensive Unified Communications offerings and custom solutions using the Communications Enabled Business Processes (CEBP) Accelerator. Each unique member of the product family is designed to streamline and enrich business communications, and maximize workplace efficiency while leveraging the use of Microsoft’s Lync software.
“The LyncMe product family is an innovative platform thatwill expand on the power of Microsoft Lync to enable organizations to benefit from seamless communications and accelerated business decision making”, said John Lamb, President of Modality Systems, “I’m excited because we’ve been building these kinds of solutions for our clients for several years, and this release will put the capability into the hands of many more users in a cost-effective and easy-to-deploy solution.“
The applications are available today as an on-premise deployment. However, over the next quarter, they will be rolled out on the powerful LyncMe.net hosted platform to help meet a wide variety of business needs in a timely and efficient manner.
“Knowing people were online and available via HelpMe, providing real-time support really gave our users confidence to adopt Lync in preference to our legacy conference systems.” Says Jamie Wheeldon, Technical Architect, Global Financial Services Firm.
The LyncMe product family includes:
• TrainMe: a revolutionary way to construct, deliver and monitor the delivery of training content throughout an organization.
• SurveyMe: providing organizations the opportunity to obtain meeting feedback through Lync client-based surveys.
• AlertMe: providing Lync-based corporate announcements to designated members of an organization.
• HelpMe: an intuitive, interactive find-an-expert application.
The LyncMe product family was designed with convenience in mind – the applications work with any existing Lync infrastructure, including the new Lync 2013. This enables organizations to deploy them without compatibility concerns, and reduces the probability of all-too-common challenges with user adoption.
For additional information on the LyncMe product family, the LyncMe.net hosted platform, or any of the individual LyncMe applications, please send an email directly to LyncMe@ModalitySystems.com.
About Modality Systems:
Modality Systems is a specialist provider of consulting services and custom software development for UC technologies. With deep technical expertise in software development, infrastructure and Microsoft Lync,we smoothly integrate a new UC deployment with existing telephony systems. Our product offerings include: iDialog, SuperToast, TimePrompt, CRM Enhance, the LyncMe product family and custom solutions using the Communications Enabled Business Processes (CEBP) Accelerator. Modality Systems is proud to be a Microsoft Certified Lync Support Partner.
Modality Systems’ global Headquarters are located in St.Albans, UK and North American Headquarters are in Kirkland, WA, USA. Additional offices are located in Norwich, UK, Santa Clara and San Diego, CA, USA. For more information on Modality Systems, please visit http://www.modalitysystems.com.
The Microsoft Lync Conference 2013 is the first ever comprehensive event dedicated exclusively to Unified Communication leveraging the Microsoft Lync platform.
Please join us and other technology professionals, technology decision makers, developers, and Lync enthusiasts February 19-21 in San Diego, CA. For more information on the event, please visit http://www.lyncconf.com/.
Adrian Sturdy joins with 22 years of experience - 15 years in the telecommunications sector and the last 7 years he focused specifically in the Unified Communications space. Adrian has led some large Unified Communications projects for many national and international organizations including BBC Worldwide, Sodexo, Twinings, The Crown Estates, House of Fraser, and Plantronics.
“I’m excited to join the Modality team and passionate about helping customers gain value through Unified Communications and Communication-Enabled Business Process (CEBP). I look forward to being part of this award winning team!”
Alex Lewis has a mixed background in telecommunications, information technology and consulting with over 17 years of experience. Alex is a well-respected author having published Lync Server 2010 Unleashed and its successor Lync Server 2013 Unleashed (releasing in Q1 2013) and speaking engagements at the UC Summit on CEBP, Presence 2.0 on enterprise social identity and various other conferences.
Alex has a proven track record of building UC consulting practices and is a recognized leader in the UC industry. In addition to leading a group of highly technical architects and engineers, and has personally deployed over 100,000 seats of Lync Enterprise Voice for top industry names in the Silicon Valley and beyond.
"Modality is a unique company that blends industry leading technology with passionate people to drive innovative communications solutions. I'm excited to join the team and to build on Modality's existing global success in services, software and solutions. There is no doubt we will continue to drive success within the North America business and around the globe."
Looking for an integrated Microsoft Lync and Dynamics CRM solution?
Modality Systems' CRM Enhance brings together Microsoft Dynamics CRM 2011 and the power of Microsoft Lync 2010 to deliver a dependable, cost efficient solution that empowers information workers to accomplish more in less time and to easily connect with customers and the information that matters most. Features include click-to-call for outgoing calls, caller ID for recognized incoming calls and the ability to more easily perform common tasks using screen-pop.
Learn more at: http://modalitysystems.com/software/crm-enhance.
Modality Systems is pleased to announce the appointment of Melinda Curtis as vice president of North America sales, marketing, and operations. Melinda brings 17 years’ experience in both management and leadership across business and technology to our already successful company.
At Microsoft, Melinda held many roles within sales, marketing and operations but is best known for the critical roles she played in the Microsoft Project and Microsoft Office business. Melinda was a key player in transforming Microsoft Project from a niche desktop application to that of an enterprise solution platform - growing the business 25% over 3 years from $2B to $2.5B while creating solutions to significantly improve customer and partner satisfaction. Melinda led the worldwide release of the 2007 Office System resulting in a single worldwide launch strategy and successful joint launch execution with Office, Windows Vista, & Exchange. Innovations of the 2007 release included the first-ever downloadable trial and OEM Office-Ready PC.
Melinda started PassageWest in 2008 to offer solutions to help customers achieve their objectives, and deliver results through exceptional business and sales strategies, people, processes and systems.
Modality Systems co-founders John Lamb and James Rodd are looking forward to her breadth of experience, leadership and impact Melinda will bring to the company.
“Modality Systems is a well-recognized and highly-regarded leader in the unified communications industry,” said Melinda Curtis. “I am excited to be entrusted to build on Modality’s stellar work to date and am confident we will continue grow by delivering innovative unified communications services, solutions and products that best address the needs of our customers.”
Modality Systems celebrates its 5th anniversary today. Setup up in March 2007 by co-founders James Rodd, and John Lamb, Modality has grown into one of the leading Unified Communication consultancy service providers across the globe.
Microsoft's UK Voice Partner of the Year for the past two years, Modality is able to set itself apart from other providers with its 'Cradle to Grave' approach, and its unique 'UC Centre of Excellence' encompassing its Justify, Deploy, Develop, and Support methodology.
By working closely with its customers to build out their Unified Communcations Strategy, and by helping them to realise their investment on existing technology, Modality Systems ensures its customers have the right toolset in which to enhance and improve communication and collaboration across departmental boundaries, and out to external partners and customers.
During this period, Modality has also created its own in-house development team, who have been been responsible for creating some great applications such as 'iDialog', 'CRM Enhance', 'TrainMe', and 'Supertoast', all of which extend the power and versatility of Lync into line of business systems.
Not bad for the first 5 years, and there's more to come!
Modality Systems in partnership with Newport City Homes proved once again that Microsoft Lync has the power to wow audiences.
An initial live overview of Microsoft's Lync client, encompassing IM, Presence, Enterprise Voice, Conferencing (audio, video, and web) and collaboration was expertly delivered by Darren Lloyd, Business Development Manager at Modality Systems, and ensured delegates were exposed to the ease in which users are able to navigate between modalities, and effectively choose the best method in which to communicate and collaborate with colleagues and external partners.
Owen Barrett & Nigel Ward from Newport City Homes then proceeded to deliver a live demonstration of how their organisation has effectively integrated Microsoft Lync into Dynamics CRM, SharePoint, PowerPivot, and other line of business systems, enabling them to enhance the flow of information and knowledge across business areas, while ultimately improving the levels of service they are able to offer their customers.
It's true to say that delegates were impressed with Lync's capabilities, and more importantly, with how Newport City Homes has embedded the power of Lync into day to day processes and workflow.
Quote of the day
'Microsoft Lync is the glue that holds your line of business systems together'
Modality Systems welcomed a number of forward thinking organisations to this packed out event aimed at highlighting the transformational benefits widely associated with the deployment of Microsoft Lync.
Following registration, coffee and the all important pastries, James Rodd, co-founder of Modality Systems, settled into to what was an informative and enlightening demonstration of Microsoft Lync's capabilities. James was followed by Tom Morgan, a member of Modality's in-house development team, who gave a live demonstration of Modality's new Training application 'TrainMe'.
A Customer presentation from Simon Leyland of Astra Zeneca provided delegates with the opportunity to understand how a real life implementation of Microsoft Lync can impact on day to day business processes within a leading FTSE100 company. Simon also provided delegates with an insight into how Astra Zeneca built out its Unified Communications strategy, and managed user adoption across the globe.
As time drew to a close, James concluded the presentations with a session aptly named 'The Art of the Possible', which focused on the competitive advantage organisations can gain by integrating Lync with 'line of business' systems, and processes.
Following Lunch, and with presentations finished, delegates were treated to a tour of the extensive and impressive Williams F1 museum, and then for those brave enough to show off their driving skills infront of their peers, a number of laps in the F1 Simulator. As you can well imagine, spirits were high, and the experience brought what was an informative and enjoyable day to a close.
Feedback from the event was extremely positive with delegates leaving with a good understanding of how Lync can benefit their organisations. Keep an eye out for more info on our next Lync event scheduled to place in the not too distant future.
The SOCITM ‘Planting the Flag’ strategy identifies three core principles for ICT-enabled reform of public services – collaborate, re-design and innovate.
In addition, in the current budgetary climate, it is essential for public bodies and housing associations to derive significantly more value from their investment in ICT.
In this session, Modality Systems in association with Newport City Homes, will showcase the transformational benefits widely associated with deploying Microsoft Lync within your business.
Focusing specifically on how Lync has enabled organisations to embrace and improve the flow of information and knowledge across service areas, increase productivity, whilst simultaneously enhancing and streamlining your ability to collaborate with partner agencies, this is a must attend event for those seeking to realise increased value from your IT investments.
To see a full agenda, and to register for this event, click here or contact us at info@modalitysystems.com.
Microsoft in association with Modality Systems will be showcasing the transformational benefits your organisation can realise through introducing Microsoft Lync into your business. Scheduled to take place at the Williams F1 Conference Centre on Wednesday 22nd February, we will focus on Microsoft Lync’s ability to transform the way your employees work, and give real life examples of how it has enabled organisations to improve the flow of information and knowledge across regions, enhance the agility of their workforce, and ultimately realise that all important competitive advantage.
For more information, or to registor your interest in attending, email us at info@modalitysystems.com
Modality Systems is pleased to announce the launch of our new Web Site. It is now redesigned to highlight our services, products and client references. It will also provide a central resource for news and information about Unified Communications. We're sure you'll make Modality Systems your first port of call for your unified communication needs.
Microsoft & Modality Systems, together with a number of key vendors, are offering a limited period incentive to organisations wishing to embark on a Microsoft Lync Proof of Concept.
Organisations who purchase 100 Microsoft Lync plus Cal licenses could be eligible for:
1. Funding from Microsoft* to be used in conjunction with Modality Systems and to be redeemed against the infrastructure & professional services required to deploy a 100 seat Enterprise Voice enabled Microsoft Lync deployment
2. 100 Complimentary Plantronics/Jabra Headsets**
3. 10 Complimentary Microsoft Webcams
4. 60 day trial of NET UX 1000 Gateway (required for external voice) plus additional discount if you progress from PoC to full deployment
5. Funding from Modality Systems to be redeemed against initial design work and installation
*Subject to approval **Terms & Conditions apply
For more information on this great offer, email us at info@modalitysystems.com
Modality Systems, in conjunction with Microsoft, demonstrated the exceptional capabilities of Microsoft Lync at an event held at the Millennium Stadium, Cardiff.
Specifically targeted at Public Sector organizations and Emergency services, the audiences were exposed to new levels of communication and collaboration that will ultimately improve the service they provide their customers.
With both local authorities and emergency services coming under considerable pressure from central government to collaborate and share frontline services, attendees saw first-hand how Microsoft Lync can transform the way they work, improve productivity, and ultimately enhance the flow of information and knowledge, both internally and externally to supporting partner agencies.
For more information on our Lync-related events, check out our Web Site and YouTube Channel.
Out of the box, Dynamics CRM will provide a presence indicator for all contacts, but phone numbers are only populated from Active Directory and Outlook.
This doesn’t exactly help when your customer’s contact information is stored in your CRM database. To get the phone number for the contact, you have to click the contact, which pops an additional window from which you can read and manually dial the number.
With Modality Systems' CRM Enhance for Microsoft Lync, we provide a full drop down "Persona Menu" wherever the contacts name is listed in Dynamics CRM with a presence indicator, enabling seamless click-to-call, click-to-email, or click-to-IM.
What’s more, CRM Enhance v1.5 supports Microsoft Dynamics CRM 2011 in both on-premise and hosted deployments, as well as support for Microsoft Office365. Trust the team at Modality Systems to give you what you need!
SuperToast is a great solution to an annoying irritation. What’s more, it’s free!
SuperToast is designed to alert users to instant messages they may have missed. If an instant message is not acknowledged within a certain timeframe (configurable), the user will be notified with a pop-up window. Click here to download your copy, and to see what our customers have been saying.
Renishaw, a global company with core skills in measurement, motion control, spectroscopy, and precision machining, has chosen Modality Systems to provide detailed designs for a global deployment of Exchange and Lync 2010. As part of the contract, Modality Systems will conduct an onsite workshop with key technical and business stakeholders to gain a specific understanding of the solution requirements, as well as to gain a full understanding of the existing technical environment. Working closely with the team at Renishaw, Modality Systems will then deliver a state-of-the-art communication and collaboration platform to ultimately improve productivity, and transform the way Renishaw can communicate in striving to attain that all-important competitive advantage.
It’s official, Modality Systems has been awarded the Gold Partner Competency for ‘Communications’. This Microsoft competency distinguishes our expertise to customers and demonstrates our ability to address their specific business needs.
In order to attain this level of competency, and to remain as the leading 'go-to' organizations for the delivery of Microsoft Lync in the UK, Modality Systems demonstrated our advanced technical knowledge of Microsoft Lync, as well as the ability to ensure our customers have a seamless experience through the design, implementation, development, and support stages.
With the addition of the Gold Communications Partner competency, to the accolade of being Microsoft’s UK Lync Voice Partner for the second year running, you can be safe in the knowledge that by choosing to work with Modality Systems, you are selecting a partner with the skills, knowledge, and more importantly, the experience of delivering Microsoft Lync into whatever environment you may have.
Tom Arbuthnot was today recognized by Microsoft for his contribution to all areas of unified communication by being named as a Microsoft Lync MVP. As well as performing his technical consultant role within Modality Systems, Tom is heavily involved in the Lync community, both online with his Lync'd Up Blog and contributions to Technet forums, and furthermore, as a founder member of the Microsoft UC User group London.
In awarding Tom his Lync MVP, Microsoft commented that "the award is given to exceptional technical community leaders who actively share their high quality, real world expertise with others."
Tom’s achievement highlights Modality’s policy to only employ those highly skilled individuals capable of delivering true value to our customers. Congratulations Tom!
Modality Systems has been named the 2011 UK Lync Voice Partner of the year in recognition of the knowledge and skills we have successfully translated into customer deployments of Microsoft Lync. This is the second successive year that Modality Systems has been awarded this coveted award, and James Rodd, our co-founder, was on hand at the Microsoft Worldwide Partner conference in Los Angeles to accept it.
Modality Systems launches CRM Enhance, a product enabling integration between Microsoft Lync, and leading CRM solutions such as Microsoft Dynamics CRM. For full details and information on our other products, visit our Web Site at www.modalitysystems.com.
Modality Systems, specialist providers of Unified Communications, bucks the global economic trend by recording figures showing almost double year-on-year growth. Our world-class expertise, coupled with strong growth in the unified communications market, proves to be a winning formula as more and more customers are partnering with Modality Systems to deliver their UC Strategy.
Modality systems has been awarded the contract to deliver a fully featured Microsoft Lync UC Solution to Benenden School in Kent. Benenden School has engaged Modality Systems to provide full enterprise voice to replacing their existing PBX, individual voicemail accounts for students, and a custom development solution integrating their student records database with Microsoft Lync. Read more about Benenden School’s state-of-the-art Lync deployment in our Case Study section.
Modality Systems is pleased to announce the appointment of Simon Brown as Non-Executive Chairman. Simon brings 26 years’ experience in both management and leadership across business and technology to our already successful company. Simon was formerly Vice-President, Developer & Platform Evangelism at Microsoft, and is currently Managing Director at Lead Eagle Ltd. Modality Systems Co-founders John Lamb and James Rodd are looking forward to his continued involvement and insight.
‘I am delighted to join the board of Modality Systems. I have known John Lamb and James Rodd for some time, and have a great regard for the company they have built. The opportunity for Unified Communications is terrific as organisations accelerate looking for new and better ways to work. Modality Systems is well positioned with a clear focus, in-depth skills and excellent client references, says Simon Brown.