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Benenden School


With an aging Nortel communications infrastructure that was reaching end of life, Benenden School needed a replacement system and a platform that would enable them to develop and improve the way they communicate and collaborate with parents and students.


After comprehensively reviewing the options available to them, Benenden School decided upon Microsoft Lync as the solution and Modality Systems as their partner to realise their goal of a highly resilient and integrated communications infrastructure.

The project cost over 40% less than the other more traditional options being reviewed and was deployed following a phased migration approach, ensuring a seamless transition from the old system to the new to minimise disruption to the operations.

Benenden School were quick to recognise the greater potential of Lync and also commissioned Modality Systems to custom develop an application to integrate their iSAM student database with Lync, thereby enhancing the communication process, service levels and general efficiency of parent interactions.

Summary of Services

  • Consultation
  • Scoping and planning
  • Design
  • Deployment
  • Adoption
  • Support
  • Custom development


The support we received from the Modality team was incredible. They demonstrated a great knowledge and understanding of Lync and what was required for our situation. They designed a solution which they rolled out across the business, including our cruise ships on the other side of the world, without any fuss or the need to visit site in the case of the global locations and ships. They provided a service on a par to the service we offer our customers and guests, taking the stress out of what could have been a challenging project.”

Manager, Shipboard & Network Operations, 

Crystal Cruises

“Modality provided a fast and efficient service at a critical point in our UC deployment, and timed to match installation of our Mitel 3300 IP phone system. Their technical team were true experts with Microsoft UC, worked together with our phone system supplier to ensure connectivity, and were flexible to our needs when it came to fitting in with the availability of our own IT team.”

Senior Technology Manager, 


Existing Clients

  • Astra Zeneca
  • Allen & Overy, LLP
  • Benenden School
  • Charles Taylor Consulting
  • CTS Language Link
  • Deloitte
  • Euromoney
  • GSM Association
  • Irwin Mitchell
  • Kent Fire and Rescue Service
  • Kohlberg Kravis Roberts (KKR)
  • Linklaters
  • Lloyds Development Capital
  • Lloyds WMTT
  • Medimmune
  • Microsoft
  • Ministry of Sound
  • MSR, Inc.
  • NHS
  • North Wales Police
  • Royal Bank of Scotland
  • Scottish Widows
  • Thomson Reuters
  • Total Gas and Power
  • Trader Media
  • VSO
  • Xstrata
  • 1e