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About Us

Modality Systems is a specialist provider of Unified Communications (UC) services, associated products, and custom development software for Microsoft Lync. Combining in-depth technical expertise with a professional consulting approach, we have an enviable track record in delivering successful projects globally, working with clients to optimize their investment and the value of UC. 

We offer a range of end-to-end services, from strategic consultancy and design to deployment, end-user adoption and customized applications. Our consultants are some of the highest-qualified in the Lync world, authoring leading Lync publications and carrying out Lync consultancy projects on behalf of Microsoft. 

The Modality proposition focuses solely around Microsoft Lync and is broken down into 3 key areas:

  • Range of services to help justify, deploy, and support Microsoft Lync deployments, and ensure successful end user adoption.
  • A suite of value-added applications designed to enhance and optimize Lync functionality delivered both on-premise and as a cloud-based solution.
  • Custom development to promote Communications Enabled Business Processes (CEBP) and greater efficiency gains.

Modality Systems believes in the continued growth of the UC market as more organizations recognize the additional benefits to be made by CEBP - to remove human latency and automate processes underpinned by Microsoft Lync.

Founded in 2007, Modality Systems has several offices throughout the UK and US to support the deployment and support of its global customer base. We are a Microsoft Gold Competency Partner for Communications and one of a limited number of Microsoft Lync Certified Support Partners. 

Modality is consistently among the top Microsoft Lync partners in terms of number of seats delivered and have twice been awarded the Microsoft UK Unified Communications Partner of the Year Award.

Our teams have executed the largest UK Enterprise Voice deployment, as well as the largest global Microsoft Certified Lync Support contract. Our reputation for successful deployments and delivery of the highest level of support assures the satisfaction of our global client base.